Last Updated: 12/20/2024
1. Introduction
Welcome to Up Close Inspections (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through Zoom Texting.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
a. Personal Information
We may collect and process the following personal information:
- Contact Information: Name, email address, phone number, mailing address.
- Demographic Information: Age, gender, interests.
- Inspection Details: Property address, type of inspection requested (e.g., home inspection, pest inspection), preferred inspection dates and times.
- Transactional Information: Details of service transactions, payment information.
- Communication Data: SMS messages, call logs, Zoom Texting interactions.
- Technical Data: IP address, browser type, operating system, device information.
b. Non-Personal Information
We may collect non-personal information such as:
- Usage Data: Pages visited, time spent on the site, navigation paths.
- Analytics Data: Aggregated data to understand trends and improve our services.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: Facilitating inspection bookings, scheduling appointments, and managing service transactions.
- Client Communication: Sending appointment reminders, service confirmations, marketing offers, and updates via Zoom Texting and other communication channels.
- Improving Services: Analyzing usage patterns and feedback to enhance our website and services.
- Marketing and Advertising: Delivering targeted advertisements and promotional materials that may be of interest to you.
- Compliance and Legal Obligations: Adhering to legal requirements and protecting our rights.
4. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our website, conducting our business, or providing services to you (e.g., Zoom for Texting services).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
- Legal Requirements: When required by law, regulation, or legal process.
- With Your Consent: We may share information with your consent or at your direction.
Important Note: We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption: Protecting data transmission using SSL/TLS encryption.
- Access Controls: Limiting access to personal information to authorized personnel only.
- Regular Audits: Conducting regular security assessments and audits to identify and address vulnerabilities.
- Secure Storage: Storing personal information securely to prevent unauthorized access or breaches.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
a. Access and Portability
You have the right to request access to your personal information and receive a copy in a commonly used format.
b. Correction and Deletion
You can request corrections to any inaccurate or incomplete personal information and request deletion of your data under certain conditions.
c. Opt-Out
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our messages or contacting us directly.
d. Restrict Processing
Under certain circumstances, you may request that we restrict the processing of your personal information.
e. Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand user behavior. You can control the use of cookies through your browser settings.
8. Third-Party Services
Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about our data practices.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Up Close Inspections
Address: 509 Appleseed Dr Lorain Ohio 44053
Email: James@upcloseinspections.com
Phone: 440-865-0763